Customer who has entered into a remote agreement has the right to withdraw from the agreement within 30 calendar days withour providing any reason, submitting a written statement to the Shop. The 30 day period during which the Customer can withdraw from the agreement commences on the day of delivery of the goods. The period for withdrawal shall be deemed to have been observed if the Customer’s notice of withdrawal is sent before its expiry. The model text of the statement of withdrawal of an agreement can be downloaded HERE.
In the event of termination of the agreement, the agreement is considered unconcluded. The Shop shall reimburse all received payments to Customer, including the costs of delivery (with the exception of the supplementary costs resulting from Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Shop) as soon as possible, but in any event not later than 14 days from the day the Shop was informed about the Customer’s right of termination of the agreement. If the Customer chose the type of delivery other than the least expensive type of standard delivery offered by the Shop, the Shop shall not be obliged to reimburse the supplementary delivery costs to the Customer. Purchased goods may only be returned if they bear no signs of use, they are complete, and they were not damaged in any way. Customer shall be liable for diminished value of the goods if they used the goods for a purpose other than the goods were originally intended for.
The goods that the Customer wants to return shall be packed in such a way as to guarantee the security of the items, keeping in mind the need to avoid any damage in order for the goods to return to the Shop intact. The Shop has the right to refuse acceptance or exchange of the goods, if they were damaged during transport. Along with the purchased goods, the Customer must also return all the products that they received free of charge. Return of goods to the Shop shall be effected without delay, not later than within 30 calendar days.
The Shop takes all the efforts to make the descriptions of the products presented on the website factually correct. In case of any doubt, please contact the Shop before ordering through the Contact Form.
In the event of an order exchange because of the incorrect order execution by the Shop, the Shop shall pay the delivery costs of the right product. In case of any mistake, the Shop shall return the money for the shipping costs to the Customer in accordance to the costs presented on the consignment note. The Shop does not accept any deliveries sent back, paid on delivery.
The Shop is committed to protecting Customers’ personal data in accordance with the Personal Data Protection Act of 29 August 1997 (Official Journal from 2009, No. 133, item 883). According to the law, Customer has the right to access their personal data, change it and request the Shop to stop using it.